In early 2015, Ward’s Auto published an article that had an interesting data-point from Cars.com, wherein Cars.com1 found that consumer ratings for the dealer’s service department were a key factor in the final buying decision. If you’ve been in the car business a while, this shouldn’t surprise you. It is also no surprise to anyone that a dealer’s fixed operations efforts are crucial to revenue, profitability and customer loyalty. As a digital advertising agency that focuses on Websites, SEM (search engine marketing) & SEO services, what baffles us is why most dealers allocate lesser than 10% of their paid digital advertising budget to fixed operations2 — even after knowing these facts. Continue Reading
