All Posts By

Acacia Grant

Your Social Media Followers More Likely to Buy

It seems like everyone is telling auto dealers that they NEED to have a social media presence; if they don’t, they are only missing out on sales and exposure.  Well, according to a recent study from the market research firm Chadwick Martin Bailey and iModerate Research Technologies, “they” are right.

Over 1500 consumers were surveyed, and the majority said they were more likely to buy from and recommend business that they followed on Twitter or were a Fan on Facebook:

What really struck me were the answers of some participants when asked “What does it say about a brand if they are not involved with sites like Facebook or Twitter?”  Some of the answers were:

  • “If they’re not on Facebook or Twitter, then they aren’t in touch with the “electronic” people.” (Female, 55-59)
  • “It’s EXPECTED that a company have some digital face–whether it’s on FB or Twitter I don’t know–but they need a strong electronic presence or you doubt their relevance in today’s marketplace.”  (Female, 50-54)

Social media isn’t the end-all solution to increase your dealership’s sales and exposure, but this study shows why your auto dealership needs to have a presence on sites like Facebook and Twitter.  If your dealership doesn’t have the time or expertise to run these types of online marketing campaigns, look into an auto dealer online marketing vendor.

Search Engine Optimization with your Website Vendor

Auto dealer search engine optimization is one of the most important things when it comes to the success of your car dealership website.  Without it, most of your potential car buyers wouldn’t be able to find your site online.  This is why your dealership website vendor needs to be well-versed in SEO, and be able to educate their dealership clients.

Avoid changing the keywords and SEO text on your dealership website.  When you have questions or if you disagree with what is being placed on your site, it’s important to have a discussion with your SEO vendor.  There may be a bigger plan than what you see, or your SEO vendor may have been mistaken about keywords your dealership wants to target. This is also true of other vendors that may want to change the SEO aspect of your site.

Of course, auto dealers should be (and are) in control of the search engine optimization on their dealership website.  Your SEO vendor should respect the changes you wish to make, help to educate you if they disagree, and be able to explain why they are doing what they are.  This is a huge part of being a SEO vendor, and I discourage dealers from partnering with any vendor that doesn’t abide by these practices.

Managing Your PPC

Last week I wrote about ways auto dealerships looking to have their pay-per-click ad campaign managed by a vendor can find the best partner that best fits their goals.  I realize that not every auto dealership will decide to go that route, so I’ve found some tips for car dealers looking to manage their own PPC accounts.

You have to have some knowledge of the pay per click process.  This can be found in books, conferences, online articles or auto industry blogs, or by talking to other dealers that are running their own ad campaigns.  “Knowledge is Power” may be a bit of a cliché, but it holds true; before you begin, educated yourself on at least the very basics of PPC.  Make sure you continue to research and learn throughout your time as a PPC ad campaign manager.

Start slowly.  Get your feet wet with a few keywords to help you understand the process and the amount of time a full PPC campaign will take to manage. Diversify your ad campaign only when you feel comfortable doing so.

Test often and consistently.  Test which keywords are performing the best, the cost-per-click of these keywords, and which positions result in the best ROI for your auto dealership.  Only through testing will you be able to determine if you are successfully managing your PPC accounts, or if it might be time to partner with an auto dealership PPC vendor that can get better results.

Find the Right PPC Provider for You

Car dealers that use pay-per-click advertising for their dealership website often turn to a managed service.  If your car dealership is ready to turn your PPC campaign over, or you’re just looking to get started with PPC, here are some things you should look for when determining which car dealer PPC manager is best for your dealership.

It’s so important that you know what is important to your dealership.  There is no PPC managing program that has everything for everyone.  When you know what your dealership’s needs and wants are for your PPC ad campaigns, you’ll be better able to find the PPC manager that fits your car dealership best.

Ask the vendors you are considering what is coming down the pipeline.  What new features are they working on?  Where is the company headed?  You’ll want a company that is continually moving forward and constantly innovating.  You should also ask vendors what their strong points and weaknesses are.  This will help you make sure the vendor can deliver on the needs you’ve established your dealership has.

Ask around.  There are tons of forums, blogs, and 20 groups that have a lot of information your auto dealership can use.  See which vendors have been successful, which are lacking, and which are recommended.  Just like your customers use dealership reviews to evaluate which car dealer to buy from, testimonials and first-hand experience can be very telling.

DealerOn Does NADA 2010

With the NADA Convention and Expo just around the corner, I wanted to let everyone know the plans DealerOn has for the upcoming weekend in Orlando.

We’ll be arriving around noon on Saturday, February 13, and headed back to the cold temperatures of the Washington DC area on Monday, February 15.  During that time, Jeff, Amir, Ali, and Chris will be available to talk with any dealers about how our car dealer online marketing packages will increase your lead volumes and how DealerOn can measure your success through our digital marketing dashboard.

The DealerOn staff is excited about the new online media package we have available.  This new program will supplement your car dealer websites and maximize your online and search engine exposure through our managed blogging platform, Twitter, Facebook, and other social media.

Leave us a message on the blog, or send an email to Jeff, Amir, Ali or Chris to set up some time to meet while in Orlando.  We look forward to seeing everyone and discussing how we can help your dealership sell more cars!

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