All Posts By

Acacia Grant

PPC Campaign Views

According to the Google AdWords blog, Google will now show its AdWords users the number of searchers that saw your pay-per-click (PPC) ad, didn’t click on it, but bought from your dealership within 30 days.  Google calls these “View-through Conversions.”

This new reporting can be helpful when determining your return on investment (ROI) for your PPC ad campaigns.  By combining this data with the data of those who actually clicked on your dealership’s PPC ads, you should see a more accurate picture of how much your PPC campaign is earning for your dealership.

It can also be helpful when deciding which keywords your dealership should continue to pursue in your PPC campaign.  While customers may not be clicking on your ad when searching for a certain keyword, if they are seeing it and buying a car later, then it may make sense to continue to bid on it.

The down side to all of this…the view-through conversions report is only available to those dealerships that have conversion tracking implemented.

If having this type of insights into your dealership’s PPC campaign results is something you’d be interested in, consider having your auto dealer pay-per-click campaign managed by a PPC expert.  While it might be difficult to get the view-through conversions tracked, most will be able to track the phone calls your auto dealership receives, as well as all of the necessary web metrics and tracking.

Quality Score Targeting Keywords

Google’s Quality Score play a big role in determining how much your dealership pays for your pay per click (PPC) ad campaign and the location of your ad on the search results page.  The higher the Quality Score, the less your dealership has to pay for the same location on the results page.  Since Quality Score is determined by the relevance of your landing page and the click through rate of your ads, following these simple tips can help improve your dealership’s Quality Score.

Make sure you are targeting only relevant keywords.  Look at the list of search terms people are using when they see your ad.  Drill down on any that aren’t directly related to your dealership, then re-work your keyword list to help make sure your dealership ad isn’t showing for those kind of searches.

Always research the language your future customers are using.  By bidding on and using the words people are searching for will make it more likely they will see and click on your PPC ad.  For example, is the web traffic in your market area searching for “dealer” or “dealership”?  “Chevy” or “Chevrolet”?  These little differences can make a huge difference on your PPC campaign reaching those trying to find your dealership.

Continue to measure and adjust your PPC ad campaign.  Since the search terms people use online continually change, your PPC efforts need to keep changing as well.  When your landing page and ad copy are continually relevant and effective, your Quality Score will benefit.

Google Bid Simulator

Given the complexity involved with running a dealership’s pay-per-click (PPC) ad campaign, Google is trying to make the self-management of PPC campaigns as easy as possible with the introduction of their bid simulator.

Existing Google AdWords users will be able to use the new bid simulator to see the potential difference in clicks compared to a higher or lower maximum cost-per-click (CPC).  To use it, click on the “Keywords” tab in your AdWords account, and then click on the bid simulator icon (it looks like a mini-graph) in the “Max. CPC” column.

The bid simulator uses data from the past seven days, and shows your auto dealership how many times your dealer ads could have been shown had the max CPC been higher and lower.  This will allow your car dealership to decide which keywords are worth spending a little more, and which you are spending too much money on.

Of course, Google is quick to point out that past data does not predict future results, so take all of this information with a grain of salt.

While this tool can help make optimizing your auto dealer pay-per-click campaign a little easier, it by no means makes it easy.  Successfully managing and running your car dealer PPC ad campaigns requires someone at your dealership to be extremely dedicated and knowledgeable.  Using an expert PPC management vendor will free your dealer staff to sell more cars, as well as give your auto dealership the results you need from your PPC campaign.

Dealer Incentives Program – Cash For Clunkers

The Cash for Clunkers program seems to be a success, despite the criticism that the program continues to get.  Some would-be buyers complain that their older cars don’t qualify as “clunkers” and environmentalists have said that the program isn’t really lowering the United States’ dependence on oil or pollution.  Yet this doesn’t seem to be slowing the success of the program.

There are dealerships that have all but run out of the most popular new vehicles, and by some accounts, tens of thousands of customers have made their way into auto dealer showrooms.  The Transportation Department reports that over 80,000 vouchers have been processed under the Cash for Clunkers program, 47% of which were for domestic auto purchases.

Even though some consumers, politicians, and program critics are unhappy with the Cash for Clunkers incentive program, auto dealers are still reaping the benefits of this giant influx of dealership traffic.  So why, despite all the negative reaction it has received, is it still so successful?

Incentives.  Consumers (more so now than ever) are looking for an extra reason to buy.  This could be a coupon, a discount, or an additional item thrown in for free.  The success of Cash for Clunkers shows that your auto dealership needs to be using incentives in order to help get website traffic into your showroom.

Use an incentive based lead generation tool on the home page of your dealer site.  Increase the incentive after they submit their contact information if they schedule a test drive.  Using incentives on your auto dealer website has continually been shown to increase leads, dealer showroom traffic, and car sales.  Make sure your dealership doesn’t get left behind when the Cash for Clunkers incentive program ends.

Increasing Dealer Website Conversion

On Tuesday, I wrote about how website design, content, navigation, and technical problems can affect your auto dealership website conversion rate.  Your online marketing efforts can also affect the rate at which traffic on your car dealer website converts into leads.  Here’s how:

Keyword Selection (SEO & PPC): People who use search engines expect to find websites that are related to the keywords they used.  If your car dealership websites show in the search engine results for un-related terms, this will almost always result in a lower conversion rate.  This is true for keywords in both search engine optimization and in your pay-per-click ad words.  Make sure your dealership is only bidding on keywords that are related to your industry and website to help lower your bounce rate.

The more frequently your site shows up for longer tail search terms (like “Richmond Nissan Altima 2009,” as opposed to “Richmond Nissan dealer”), the higher your conversion rate should be.  Having content that brings in more long tail search traffic can both raise your traffic volumes AND increase the rate at which it converts to a lead, since the incremental traffic will convert at a higher rate than your general website traffic.

Title Tags and Meta Descriptions:  Your auto dealer website provider should be able to help you set these two SEO-related items.  If the description of your website that shows in the search engine results doesn’t truly reflect your website, the people that click through will quickly click off.  Also, you may be losing valuable traffic that would click on your website if the description were accurate.

Ad Copy: If your dealership is using pay-per-click marketing (PPC), the content of your ads is very important.  When you partner with a car dealer PPC management vendor, your ad content should be optimized to maximize your conversion rate.  If not, make sure the copy is relevant to the keywords being bid on, your dealership, and the auto industry.

Every piece of your website, including online marketing, can contribute to your site’s conversion rate.  Talk to your online marketing partner to make sure your SEO and PPC efforts are reducing, not adding to, your dealership website’s conversion rate.

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