Get to know Austin Marean, DealerOn Customer Success Manager III, in this one-on-one interview. We spoke about the power of positivity, her dedication to self-improvement, and the wisdom that comes with experience.
What team are you on and what is your role at DealerOn?
I am a Customer Success Manager III on the Team Aries Customer Support team.
How does your team & role contribute to the success of DealerOn?
My team contributes to success by handling issues and edits in a timely manner to give our clients confidence in DealerOn. As a Customer Success Manager, we are the face of the company, creating a professional and personal connection to our dealers because we are also a part of their dealership team in a way.
What do you feel separates DealerOn from other players in the space?
At DealerOn, not only do you have the personal connection of a Customer Success Manager, but you can also do SEO and SEM. DealerOn is very collaborative, so being able to do everything “under one hood” is a great experience for our dealers.
How would you describe your approach to customer success?
My approach to customer success is positivity and understanding. There may be issues that come up that we cannot fix, but I always hear my dealers out and see if there is an alternative solution.
“At DealerOn, not only do you have the personal connection of a Customer Success Manager, but you can also do SEO and SEM. DealerOn is very collaborative, so being able to do everything “under one hood” is a great experience for our dealers.”
What do you enjoy most about working at DealerOn?
The people! DealerOn is really such a collaborative positive place to work. Whenever I am stuck on an issue or just need another perspective, there are always coworkers ready to help. The company also wants you to grow, so with our collaboration it is easier to change roles or departments.
If you could go back to your first day at DealerOn and tell yourself anything, what would it be?
I would tell myself to remember people want to talk to you. When you are new it is hard to ask all the questions you want. This also applies to clients, remembering the clients also want to talk to you, so don’t just go over metrics, also ask them how they are doing.
What is a fun fact about you that people don’t know?
I pretty much move every two years. I love seeing what other states/cities have to offer. I’m not sure I will ever settle down in one spot.
What motivates you?
My personal growth, I am always trying to be better. In my personal and professional life, I always want to be moving and growing.
What are you passionate about?
One area that I’m passionate about is self-development and self-improvement in my personal life. I’m always looking to challenge myself and learn new things. That’s one reason I enjoy working in customer service; I’ve learned great communication skills, listening skills, and problem-solving skills that help me in my work but also in my personal life in terms of confidence and communication.
What do you enjoy doing in your free time?
My free time is either spent reading a mystery book or painting flowers. I’m trying to master oil paints at the moment.
If you could have a conversation with anyone from the past, who would it be and what would you discuss?
I would like to have a conversation with Vincent van Gogh. I think his paintings are wonderful and would like insight on his madness.
Who do you find inspiration from today?
I know it’s cheesy but my Mom. Growing older you learn things you didn’t know and someone you use to disagree with everyday becomes an inspiration.
If you could have any superpower, what would it be?
Teleportation, I love going to new places, just not for too long haha.