Social Media

Facebook has been working hard to come up with a reliable, profitable revenue stream for a while now, and part of that effort is their Paid Ad program. For dealerships that use them well, paid ads on Facebook can be a great addition to your dealership’s online marketing program. Here are some tips:

Target Well: Users provide so much personal information to Facebook that it is a great way to drill down to find the right people to show your ads to. Facebook allows you to target by Interest, Family Status, Activities, Workplaces, etc. This allows your dealership to target users more specifically.

Grab Attention: Since most people aren’t coming to Facebook to view ads, it’s important that they are designed to be noticed. Try a colored border, a bold, eye-catching design, and always include a call to action – you could even put this call to action in the image, but try to keep it under four words to avoid taking over the entire image.

Vary Ads: Users that see your ads often may start to tune them out, so freshen them up. Try changing the colors/thickness of the border, changing the image completely, or if you’re using text on the image, change the message used.

If your dealership isn’t advertising on Facebook, talk to your online marketing provider if you need help getting started. It can be very effective when done correctly, so take these tips into consideration, and start testing Facebook Paid Ads.

Have Content Ready: Google recommends having 10-20 posts on your Google+ business page before you really start promoting it.  Recent posts is one of the things they use to judge the quality of your page, so having it full of content once people start visiting it will help.

Promote Your Page: Add a Google+ button everywhere you promote your other social media accounts. Allow your website visitors to +1 your inventory and dealership from your site.

Incorporate your +1’s into AdWords: Google will pull your +1 count into your AdWords campaigns if you link them.  Within your AdWords account, click the Ad Extensions tab. Select “Social Extensions” from the “View” menu, and enter the URL to your Google+ page.  Talk to your dealer website provider or PPC vendor to get more information.

Make sure your dealership’s Google+ page is optimized and ready for the combination of Google Places into Google Plus Local.

Many businesses struggle with achieving the level of engagement they’d like with their Facebook fans, especially car dealerships.  If your dealership is looking for more comments and interaction on your FB page, check out these potential reasons why your engagement on Facebook is less than you’d like.

Inconsistency: Much like blogging, regular posting makes a difference when trying to attract users to engage with your dealership on Facebook.  A user that comes to a page that is being consistently updated and posted to is more likely to stay engaged than one that only has a random post here and there.

Your Fans Aren’t on Facebook: Certain cities and industries are more involved in Facebook than others.  Check out your competitors to see if they are having success using Facebook.  If your community isn’t particularly engaged with dealerships in your area, don’t give up.  Try tactics no one else is doing, but at least you’ll have a baseline.

Your Posts: While only posting sales announcements may be informational to your fans, it doesn’t leave much room for interaction.  Photos typically draw the most interaction, but each post really needs a call to action. Ask users to leave a comment, ask them a question, or use a fill-in-the-blank question.

Overall, focus on your brand and community.  Be interesting and post things that you would want to see from a local business.  Experiment to find what works best for your dealership.

What do you find generates the most engagement on your Facebook page?

While not every dealership is actively involved with social media, it’s a form of connecting with potential customers that doesn’t seem to be going away.  If your dealership is participating in social media sites (Facebook, Twitter, etc), try to avoid making these common mistakes.

Replacing Your Dealership Website with Social Media Profiles: Maintain both for optimal results.  When you put your energy and assets into another platform (Facebook, Twitter, etc), it becomes their intellectual property.  If they were to shut down, your dealership would be left without a web presence.  Make sure you maintain your auto dealer website as well as social media sites.

Expecting Instant Success: As with most (not all) forms of marketing, you won’t see results overnight.  Social media marketing takes time to build relationships and grow your network.  Set goals and benchmarks to help measure success, but keep in mind that you may not hit them instantly.

Not Targeting Properly: Reaching out to people that aren’t in your market area will most likely be a waste of time and effort.  Make sure the people you are targeting can be reasonably expected to do business with your dealership (avoid spam-bots and buying “Friends” from Bangladesh).

Too Much Marketing: People use social media to connect, whether that be with your business or with their friends. Make sure your profile has all of the relevant information, and that when you post specials and inventory, it is done with an informational spin, and not overly “salesy”.  Use your social media profiles as a way to add a human touch to your dealership, and to provide ways for potential customers to reach your store.  Too much marketing and they’ll be driven away.

A few weeks ago I wrote about how Google was going to include items from Google+ in their regular search results when users were signed in, calling it “Search Plus Your World”. Now that users have had some time to get accustomed to it, I wanted to touch on how this new way of searching could benefit your car dealership’s local search optimization efforts.

>This combination of social media and search allows your dealership to do the same–combine your social media efforts with your search engine optimization efforts on Google.  Some searches actually result in recommended “People and Pages on Google+”, and I would imagine this is only going to grow.  Imagine if someone searched for a car dealership in your area, and your dealership was recommended!

Step 1 – Create a Google+ business page if you haven’t already.  While Google is working on having the ability to create admins and having multiple emails tied to each account, this functionality doesn’t exist yet.  Make sure you use a Gmail account that multiple people can have access to, not someone’s personal email account.  The next few steps are similar to those for creating a Facebook page.

Step 2 – Choose a category, fill in your dealership name, and dealership URL.

Step 3 – Add a tagline (a short description of your dealership) and your logo.

Step 4 – Add some content.  You may want to wait to start promoting it until you have some content to share.  Update your Google+ page with relevant information, deals, and inventory.  Make sure you use keywords that people may be searching for; otherwise your Google+ page may not show up in search results.

Step 5 – Promote it!  Put it on your dealership site, blog, and in your emails.  Encourage customers to follow your Google+ account just as you would your Twitter and Facebook.

Is your car dealership using Google+?  Have you seen any results?