We sat down with our Director of Customer Support to discuss her philosophy on delivering quality dealership support, travelling around the world, and superpowers.
What team are you on and what is your role/job title?
My name is Jayna Freeman and I’m the Director of Customer Support for DealerOn. I oversee the Customer Support, Enterprise, Data Support, and Training teams.
How does your team/role contribute to the success of DealerOn?
The way I see it, we’re sort of like the blood flow of DealerOn. We ensure that all of our services are running smoothly through lots and lots of communication within DealerOn and with our customers. I used to consider us the heartbeat of DealerOn but I’ve sort of evolved my thinking with that. Really our customers are the heartbeat, everything here begins and ends with making sure they are being taken care of and satisfied with their services.
“I’m passionate about helping people discover their purpose through love.”
What do you think sets DealerOn apart from other players in the space?
I’ve been at DealerOn for five years and for me it’s all about the people and relationships. There is a lot that goes on behind the scenes before our teams can even interact with a client. Hours and hours of training and development are necessary to make sure our employees are providing a great experience to our customers.
What do you like most about working at DealerOn?
The people. Integrity. Culture. I enjoy working w/ people who are committed to making a difference for our customers. Getting to know the DealerOn community, experiencing the diversity of people from all different backgrounds and walks of life working together towards a common goal.
What is a fun fact about you that people don’t know?
I’ve spent a lot of time traveling and doing missionary work with my church. I’ve gotten to visit so many amazing places and meet such wonderful people because of it. I’ve taught music and done music ministry work in Ukraine, Germany, Ethiopia, Guatemala, and I’m heading to Ghana next.
What’s your favorite memory from your missionary work?
In Ethiopia I met these twin girls at an orphanage, and we had an instant connection. They were so smart and nearly fluent in English at five years old. And they were obsessed with SpongeBob (laughs), it was so cute. They are sixteen now and it’s been such a blessing to be a part of their lives.
What motivates you?
I’d say I’m motivated by success… not necessarily financial success, though that is always nice (laughs), but the success that comes with working hard and accomplishing your goals. Lately I’ve found myself really appreciating the little wins and successes that add up to achieving your larger goals. That’s something that I try to drill into my teams every day… pay attention to the details and appreciate the little things, because those all add up at the end of the day.
What are you passionate about?
I’m passionate about helping people discover their purpose through love. That was the reason I began the Love Campaign Movement; our mission is helping discover their passion and drive through acts of love and kindness. There’s so much negativity in the world, it can feel suffocating sometimes, and I just wanted to show people that there are more ways to affect change than negativity. We all have the ability to create and express ourselves and even just that act of creating something beautiful, even for just a moment, can spark positive change in the world.
Who inspires you?
My dad has always been my greatest inspiration. It’s been so inspirational watching him overcome personal challenges while maintaining his joy for life and commitment to doing good for others. And he’s not just my dad, he’s my pastor as well, and he’s always working on a project, trying to make the world a better place. He’s been such an inspiration to me and has been a huge influence in my life.
If you could meet anyone from history, who would it be?
Mary McLeod Bethune would be amazing. She was a civil rights activist that did a lot of amazing work with education awareness, which is something very close to my heart. I believe education is one of the key factors when you’re talking trying to improve the quality of someone’s life, because if you’re not educated, you are going to have a very hard time finding success out in the world.
Do you have any serious hobbies or interests outside of work? What do you like to do in your free time?
Most of my free time is spent work with young people in the arts, coaching them to express themselves in a healthy way through creativity. Music and theatre have meant so much to me in my life and I’ve seen firsthand the impact that they can have, especially on children.
Do you have any unusual phobias?
Not really… though this one time I was a visiting a Mayan village when a tour guide snuck up on me and put this giant snake on my back. I had actually fallen asleep on the bus ride up there so I had no idea why this man was putting this snake on me!
If you could have any superpower, what would it be?
I absolutely love to travel so I’d have to go with flying for my superpower. There’s just so much beauty in the world, the universe, I’d love to be able to see and appreciate it all.
Interview edited for length and clarity.