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THE DEALERON BLOG

A Different Take on Call Tracking

By September 30, 2011Mobile

I recently wrote about how important it is to keep the NAP (name, address, phone number) the same across all local listing sites.  Typically this isn’t a problem, but if your dealership wants to use tracking numbers for auto dealer website, you usually won’t be able to keep your NAP the same across the board.

Luckily, a call measurement firm, Telmetrics, has a solution that can help with that, especially for mobile users.  Their product, m.Call, uses an icon or button to track the call, instead of a separate phone number.  Essentially, users will click or touch the icon or button which initiates the tracking process and calls your dealership.

Since m.Call doesn’t involve adding/buying/renting additional phone numbers, the cost for this type of call tracking is less expensive than most.  Also, the company uses a pay for performance pricing model, so instead of a fixed fee, your dealership only pays each time someone clicks the icon.

While this product is probably more effective for mobile devices (I haven’t seen the actual numbers), I see this growing.  With the increase in tablet computers, laptops with microphones, and even desktop computers having touch screen technology, I think people will embrace the “touch to call” more and more.

Is anyone using something like this?  What about traditional call tracking for your local listings?

Author Ali Amirrezvani

DealerOn CEO and Co-Founder Email Ali | Follow Ali on Twitter Ali Co-founded DealerOn in 2004 with his brother and Partner, Amir. Ali with 11+ years of experience is considered one of the top minds of Digital Marketing in the industry and a frequently sought public speaker at NADA, Digital Dealer and other industry forums. Ali is focused on achieving growth by directing the company to develop and acquire best of breed products and services, strategic partnerships and being instrumental in attracting and signing up large Auto Groups. Prior to Dealeron, Ali held executive sales roles for both Cylynx, Inc. and Digiweb,where he focused on building customer retention strategies and selling outsourced support solutions.

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