She oversees the Customer Success organization, leading initiatives focused on customer retention, revenue growth, operational excellence, and delivering measurable value to automotive dealers. During her tenure, Erin has played a key role in evolving the Customer Success organization through strategic team development, customer segmentation, process improvements, and a greater emphasis on proactive, data-driven customer engagement.

Prior to joining DealerOn, Erin held leadership roles in both automotive and healthcare focusing on digital transformation. Her diverse background has shaped her approach to building scalable operations, navigating complex business challenges, and creating customer experiences that balance business outcomes with meaningful relationships. She believes exceptional customer experiences begin with empowered employees and is passionate about fostering a culture of accountability, collaboration, and continuous improvement.

Outside of work, Erin enjoys cooking, entertaining, hiking, traveling, exploring new destinations, and spending time with her husband and their dogs.