Recorded on August 10, 2017 - 12:00 PM Eastern

How to Win Over the Most Difficult Customers

Elise Kephart "The YouTube Diva" & Founder of The Elise Kephart Experience

This webinar has ended. You may view the recording below.


Some customers go online and ask only about pricing.  Heck, some of them don’t even give real phone numbers and/or leave only email.  Or maybe you’ve sent a quote to a customer and they never respond back. Or, when they do finally respond back – they bought elsewhere.  SO FRUSTRATING! Does any of this sound familiar?

Let’s be real! There will always be difficult customers. BUT DO YOU KNOW HOW TO WIN OVER EVEN THE TOUGHEST OF SHOPPERS?

Elise Kephart certainly does! In her previous record breaking webinar, Elise shared her entire internet sales process 2.0 (which earned her an incredible 30% close ratio). Now we are going to up the game and learn the details of how to win over those challenging customers who are outside of your basic “internet lead”.

In this never-before-seen presentation, Elise Kephart is going to share her proven strategies and tactics to win over those problematic customers, and overcome unreasonable demands and tricky objections. This unparalleled 1 hour presentation is going to include:

– Why customer’s don’t give out phone numbers

– Overcoming the customer’s perception

– How to get a phone number and get attention

– Call to action specifics with customers who want price

– Advanced screen sharing for price comparisons

– Feet to the fire video email price quotes…and so much more!

If you have ever had a difficult customer…and really, who of us hasn’t… then this is an Hour of Automotive Awesomeness that simply must not be missed! Register now to learn Elise Kephart’s secrets on How to Win Over the Most Difficult Customers!

Please only show up if you can handle the knowledge bombs!

PRESENTER: ELISE KEPHART is the founder of The Elise Kephart Experience, a company focused on helping dealerships strengthen their process, sales teams and lead handling utilizing tactics with an emphasis on improving phone skills and utilizing video email. An international sales/marketing phenomenon in the auto industry, Elise is nationally recognized as “The YouTube Diva” for her persuasive personalized video greetings. Since 2007, she has sold countless vehicles to clients by creating a strong bond with her customers through the power of unique video messaging. Among her high volume sales, she has also earned top performing CSI. With her unique approach to videos, her phone skills and sales background, Elise has visited dealerships across the country teaching her one of a kind method. Her approach has been praised by the likes of Ziegler and Cardone and she has been published in magazines both in the US and Canada. Elise has presented at seminars including Ziegler’s IBP, Driving Sales Executive Summit, Digital Dealer and The General Motors 2015 Compass Tour and she can be reached at Elise@EliseKephart.com.

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