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FACT: Your Financial Statement is in the hands of your call handlers!
You may not want to admit it but are you aware that:
The average callers’ experience in our industry is ranked as poor?
More than 1 in 3 calls to Sales are NOT connecting to a salesperson?
Over 1/2 of calls that are answered in Sales are never asked for contact info or offered an appointment?
1 in 5 service calls aren’t answered?
In fact, over 1/2 of connected calls to all departments are handled ineffectively.
There is no denying that the phone experience is the point at which a customer decides to ‘become’ or ‘remain’ a customer and is integral to growing market share and increasing retention!
During this 1 hour webinar, Chip King will discuss the #1 customer contact point in our business – and the biggest profit leak in the retail auto industry — the phone! He will also show what the top dealers are doing and have a roadmap to the best solutions in the industry.
If you want to put a more profitable Phone Process in place at your dealership, then this is one presentation you can’t afford to miss!
PRESENTER: Chip King is the Founder & Managing Partner of CallRevu, who’s unique, award-winning Phone Process measurement & enhancement services help automotive clients increase Market Share, Customer Retention & profitability in all phases of dealership operations. Chip has spent over 30 years in automotive retailing holding every position in variable operations, Gen. Mgr. and Dealer Principal, always maintaining a special focus on the “customer experience”. CallRevu was born in 2006 to address the biggest profit leak in the retail auto business – the phone. Mr. King is a highly sought after subject matter expert for many of the biggest and best dealer conferences including NADA, Digital Dealer, AutoCon and Automotive Leadership Roundtable. He is passionate about sharing his expertise with dealers and managers on how to correct the top profit leaks in the auto dealership phone process and he can be reached at Chip@CallRevu.com.