Recorded on September 12, 2013 - 12:00 PM Eastern

The 5 Laws of Excellence in Every Phone Call

Greg Wells President of AllCall Automotive Contact Centers

This webinar has ended. You may view the recording below.


The telephone is one of the oldest technologies in the dealership and arguably one of the most effective. Surprisingly, in most dealerships, it is also the most overlooked.

Accounting for more than 50% of all dealership interactions with your customers, the telephone defines your company’s commitment to customer service and is the easiest way to compel shoppers to want to do business with you.

If you or your employees haven’t yet mastered the telephone, your dealership is literally losing millions!

Join us for this free 1 hour webinar as Greg Wells discusses the 5 Laws of Excellence in Every Phone Call. Properly executed, these 5 elements will change your dealership’s culture, cause you to sell and service more cars and turn more customers, vendors and employees into advocates of your company.

In this webinar you will learn:

  • The best ways to manage call flow
  • How to talk to customers and why it matters
  • The power of basic phone etiquette 
  • How to measure progress
  • Making it all stick!

If you are ready for the huge benefits that come from mastering the 5 Laws of Excellence in your phone calls, then you simply can’t miss this presentation!

PRESENTER: Greg Wells is the President of AllCall Automotive Contact Centers, a US based company providing a unique menu of services for forward thinking dealers and GM’s in the US and Canada. The company focuses on BDC and Internet Sales solutions by facilitating the launch and ongoing support of an in-dealership BDC and offering an outsource service as well. The company’s Kentucky based contact center is staffed with expert communicators and is a breeding ground for best in class processes. Starting his first BDC in 1993, Greg has experienced the evolution of the Internet and automotive call centers. As Senior Partner at Kain Automotive and founder of AllCall, Greg has trained and consulted with hundreds of dealerships and thousands of dealership frontline employees. Greg’s knack for making the complex sparkle with simplicity and his born-from-experience teaching style has made him a popular speaker at many events including GM ESummit 4.0, Digital Dealer, Industry Summit and many dealer groups, 20 groups and industry workshops. Greg can be reached at greg@myallcall.com.

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