This webinar has ended. You may view the recording below.
Most dealers see the value in a Service BDC:
• Better follow up
• Improved conversion of inbound calls
• Relieving the phone pressure put on the service drive
• Increased customer satisfaction and retention
• Not to mention, bigger profits!
The “WHY” is the easy part. It is the “HOW” that has always been the challenge.
Does your Service BDC go “Cha-Ching!”? Or are you thinking about starting a Service BDC?
In this groundbreaking 1 hour webinar, Greg Wells will discuss how to staff, train and compensate your Service BDC and which revenue producing processes matter most. Attendees will also learn about the best ways to market through the Service BDC and how the Service BDC can successfully support the Sales Department.
In no time at all, you could be hearing the sweet sound of a profitable Service BDC! CHA-CHING!
If you are ready to learn How to Make Your Service BDC Go “Cha-Ching!”, then this is a webinar you simply can’t afford to miss!
PRESENTER: Greg Wells is the President of AllCall Automotive Contact Centers, a US based company providing a unique menu of services for forward thinking dealers and GM’s in the US and Canada. The company focuses on BDC solutions by offering outsourced BDC services for both sales and service departments. In their two locations, Danville, KY and West Des Moines IA, AllCall is staffed with highly trained expert communicators driving quality showroom and service lane traffic through daily appointment setting practices and effective follow up of sales and service customers and prospects. Starting his first BDC in 1993, Greg has experienced the evolution of the Internet and automotive call centers. Greg has trained and consulted with hundreds of dealerships and thousands of dealership frontline employees. Greg’s born-from-experience teaching style has made him a popular speaker at industry events and many dealer groups, 20 groups and industry workshops. Greg can be reached at Greg@MyAllCall.com or on his cell anytime at 859-983-0370.