­

6 Steps to Increase your Fixed Ops CSI

May 4, 2017 - 12:00 PM Eastern
w/ Curtis Nixon, President & CEO of UpdatePromise

It’s not an understatement to say that many dealerships struggle to maintain a high Fixed Ops CSI. Striking that delicate balance between making the customer happy and making a great profit is an incredible challenge.

WOULD YOU LIKE TO INCREASE YOUR FIXED OPS CSI?

Heck yeah you would! For this important topic, we brought in consumer engagement and CSI analytics heavy hitter Curtis Nixon. His exclusive process has helped dealerships boost Fixed Ops CSI by as much as 2 to 7 points!

This essential 1-hour webinar is a detailed presentation where he will share his no-fluff, practical guide to increasing your Fixed Ops CSI. Curtis will first discuss consumer experience lifecycle trends that are impacting you right now and the result-driven processes that you need to know. Next, you will learn how to use data and technology to achieve consistent results, build trust and create the ultimate consumer experience. Lastly, Curtis will present you with a clear blueprint to jumpstart your CSI improvement efforts over the next 30 days and beyond.

In the end, attendees will leave with a step-by-step approach on how ANY dealership can start increasing their Fixed Ops CSI—with the very latest tools and techniques. That’s what we call a WIN-WIN-WIN, people!

If you know that maintaining 90+ score in your Fixed Ops CSI is integral to the success of your dealershipthen you simply can’t afford to miss this presentation! Register Now!

PRESENTER: CURTIS NIXON is the President & CEO of UpdatePromise, whose innovative system provides automated status updates that keeps service customers happily engaged and informed throughout the entire process and beyond. This exclusive technology increases customer satisfaction, employee efficiency, and brand loyalty, and has subsequently reshaped the entire collision repair industry and set the gold standard for customer communication and overall consumer experience. Curtis understood the importance of mobile device culture in the service industry and his invention has since transformed the way consumers interact with businesses, and greatly improved the level of service that businesses can provide to their clients. Today, his product helps more than 15,000 automotive rooftops across the U.S. provide superior communication and an unparalleled customer experience. Furthermore, 8 out of the top 10 Insurance carriers have mandated the use of his technology. Curtis has over 30 years of experience in the Automotive Industry and is regarded as an industry leading professional for consumer engagement and CSI analytics, and he can be reached at Curtis@UpdatePromise.com.